Reference

Legal Clarity Before You Join

Our Legal page explains how your account, wallet records and access rights work before you open an account.

Indonesia termsDANA record checksOVO wallet contextGoPay and QRISAccount Legal Center
bejohoki Legal Clarity Before You Join
CONTACT ROUTES

Legal Help Through Account Channels

Legal questions need a clear route, not a general chat loop. We handle account-rights requests through live chat, email and WhatsApp from 09:00 to 01:00 WIB…

Live chat legal queue Open the chat bubble, choose Account Help, then select Legal Request so the agent…
Email record request Send your request from the email linked to your account and include the last…
WhatsApp identity check Use WhatsApp when you need help confirming a phone-number change or account access issue.
ACCOUNT CARE

How We Handle Legal Records

Your legal record is tied to what you do inside the account, not to broad claims about you.

Account identity

When you create an account, we link your phone number, email address and username to one profile.

Wallet records

DANA, OVO, GoPay and QRIS references are stored as transaction markers, not as full wallet access.

Cookie choices

Cookies help us keep your session open, remember device language and protect login flow.

Security checks

If login behaviour changes suddenly, we may pause account edits until you confirm the phone number, email code or recent…

Record retention

We keep account and wallet logs only for operational, dispute and legal handling needs.

Change requests

You can ask us to correct contact details, check stored account data, or close access where local law permits.

Common Legal Questions Answered

This section covers the legal questions we receive most often about account rights, wallet references, cookies and access. If your case involves a payment trail, keep your DANA, OVO, GoPay or QRIS receipt ready before contacting us.

Your account is covered by our terms on identity checks, wallet records, account security and dispute handling. Access depends on local law, and we may ask you to verify phone, email or payment details before changing records.

Yes. Contact us from the email linked to your account and ask for an account data check. We will confirm your identity first, then explain the profile, login, wallet and contact records connected to your account.

We use those payment names as transaction references for wallet tracing, dispute checks and withdrawal verification. We do not need your full wallet access; we need enough receipt detail to match the account action.

You can request a correction through Settings, Legal Center, then Contact Legal Team. We may ask for your current login, old contact detail and a recent QRIS or GoPay reference before updating the account.

We pause sensitive changes while we check login history, device signals and payment references. You may need to confirm your registered email, phone code or the last DANA or OVO activity tied to the account.

Cookies do not remove your rights. They help maintain sessions, remember preferences and spot unusual login behaviour. You can clear them in your browser settings, then sign in again to create a fresh session record.

Use live chat, email or WhatsApp between 09:00 and 01:00 WIB, then choose or mention Legal Request. Include your account nickname and the payment rail involved so we can route the case correctly.